Complaint channel
Provide people with a completely secure channel for reporting wrongdoing.
Tellfy's complaint channel
The internal reporting channel is an alert system used to identify and combat wrongdoing within an organization and promote an ethical culture within it. Informants can convey information through a completely internal and secure system.
In the complaint channel, reports can be made through the internal information systems:
- Any action or omission that may constitute a violation of EU law.
- Actions or omissions that may constitute a criminal offense or a serious or very serious administrative violation.
Is my organization required to have a complaint channel?
According to the law, the complaint channel is mandatory for organizations that meet one of these requirements:
- Companies with 50 or more employees
- Companies of any size that operate in:
- The financial market
- Transportation security
- Environmental protection
- Companies with a turnover equal to or exceeding 10 million euros
- Government and public entities (both at the national and regional levels) and constitutional bodies
- Public universities
- Public law corporations
- Political parties, unions, employer associations, and foundations
Tellfy's complaint channel, your best ally
Design and operation of the form
Customized company design and branding
Customized or company-specific reporting form
Optional, consult
Incorporation of company documents and policies (up to 25 documents)
Anonymous reports
Confidential reports
Voice message reports
Case management
Sending communications by channel administrators
Setting case statuses
Whistleblower's access to the case through a username and password
Archiving and closing of cases
Case control and analytics
Case dashboard by status
Complaints registration
Basic case analytics
Soon
Case alerts
Email alerts for new cases
Alerts for deadlines to administrators
Traceability and security
Encryption of information in transit and at rest
Read confirmation of communications by the complainant
Verified download of case content
Company administrators
Unlimited administrators
Manual case assignment to managers
Automatic case routing to different managers based on criteria
Optional, consult
Content delivery
Text
Images
Videos
Audios
Documents
Integration with the organization’s corporate systems
Integration with the company’s information systems
Optional, consult
Integration with SAML / Active Directory
Optional, consult
