{"id":2574,"date":"2019-08-21T01:52:09","date_gmt":"2019-08-20T23:52:09","guid":{"rendered":"https:\/\/www.tellfy.com\/?post_type=help_post_type&p=2574"},"modified":"2019-08-21T10:23:16","modified_gmt":"2019-08-21T08:23:16","slug":"huawei-notifications","status":"publish","type":"help_post_type","link":"https:\/\/www.tellfy.com\/en\/help\/problem-resolution\/huawei-notifications\/","title":{"rendered":"Huawei notifications"},"content":{"rendered":"\n

If Tellfy notifications are not coming to you on Huawei devices, it may be because the device’s own power options are blocking them.<\/p>\n\n\n\n

We have observed that in some Huawei P20, P20 Lite or Huawei Honor phones, with Android 8 Oreo, this behavior is occurring. For them to work, you must follow the following steps:<\/p>\n\n\n\n

1. Access the Settings option of your device and then the Battery<\/strong> option.<\/p>\n\n\n\n

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2. In the Battery section, access the Applications start <\/strong>option<\/p>\n\n\n\n

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3. A list will appear with all the applications that you have installed on the device. You have to browse the list until you find the Tellfy application. Once we have located it we will deactivate the option to Manage Automatically.<\/p>\n\n\n\n

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4. When deactivating the automatic management option, a panel will appear where we can select several options. We will ensure that all the options that appear are active, <\/strong>including Auto Start, Secondary Start and Run in the background.<\/strong><\/p>\n\n\n\n

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5. Finally we will ensure that the device is allowed to use data when it is at rest. To do this we return to the Battery menu and click on the icon located in the upper right area of the screen.<\/p>\n\n\n\n

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In the new screen that appears, make sure that the option Keep Wi-Fi active at rest<\/strong> is marked Always and that the active Mobile Data in suspension<\/strong> is activated, as shown in the following image.<\/p>\n\n\n\n

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7. Finally, let’s start the Tellfy application so that the system adjusts the settings we have established. Now when you restart the device again or close the Tellfy application, notifications should arrive.<\/p>\n\n\n\n

If you still do not receive notifications, we suggest you also check the following:<\/p>\n\n\n\n