{"id":2572,"date":"2019-08-21T01:47:20","date_gmt":"2019-08-20T23:47:20","guid":{"rendered":"https:\/\/www.tellfy.com\/?post_type=help_post_type&#038;p=2572"},"modified":"2019-08-21T01:56:59","modified_gmt":"2019-08-20T23:56:59","slug":"problem-resolution","status":"publish","type":"help_post_type","link":"https:\/\/www.tellfy.com\/en\/help\/problem-resolution\/","title":{"rendered":"Problem resolution"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Notification Issues<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you do not receive notifications from Tellfy, it is probably because your device has some power option that is blocking them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">First of all make sure of the following points:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The Community or groups are not silenced in the application.<\/li><li>Your device is not muted or with Do Not Disturb mode enabled.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If everything is in order, then depending on the brand or model of your device, you may have to do some additional configuration:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.tellfy.com\/en\/help\/problem-resolution\/xiaomi-notifications\/\">Notification issues in Xiaomi devices<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.tellfy.com\/en\/help\/problem-resolution\/huawei-notifications\/\">Notification issues in Huawei devices<\/a><\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":60,"template":"","meta":{"footnotes":""},"class_list":["post-2572","help_post_type","type-help_post_type","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Problem resolution &#8211; Tellfy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tellfy.com\/en\/help\/problem-resolution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Problem resolution\" \/>\n<meta property=\"og:description\" content=\"Notification Issues If you do not receive notifications from Tellfy, it is probably because your device has some power option that is blocking them. First of all make sure of the following points: The Community or groups are not silenced in the application. Your device is not muted or with Do Not Disturb mode enabled. ... Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tellfy.com\/en\/help\/problem-resolution\/\" \/>\n<meta property=\"og:site_name\" content=\"Tellfy\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/fb.me\/tellfy\" \/>\n<meta property=\"article:modified_time\" content=\"2019-08-20T23:56:59+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@tellfy_es\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.tellfy.com\\\/en\\\/help\\\/problem-resolution\\\/\",\"url\":\"https:\\\/\\\/www.tellfy.com\\\/en\\\/help\\\/problem-resolution\\\/\",\"name\":\"Problem resolution &#8211; Tellfy\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.tellfy.com\\\/en\\\/#website\"},\"datePublished\":\"2019-08-20T23:47:20+00:00\",\"dateModified\":\"2019-08-20T23:56:59+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.tellfy.com\\\/en\\\/help\\\/problem-resolution\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.tellfy.com\\\/en\\\/help\\\/problem-resolution\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.tellfy.com\\\/en\\\/help\\\/problem-resolution\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Tellfy\",\"item\":\"https:\\\/\\\/www.tellfy.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help\",\"item\":\"https:\\\/\\\/www.tellfy.com\\\/en\\\/help\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Problem resolution\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.tellfy.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.tellfy.com\\\/en\\\/\",\"name\":\"Tellfy - Plataforma de comunicaci\u00f3n para comunidades y colectivos\",\"description\":\"Comunicaci\u00f3n instant\u00e1nea en grupos y colectivos con total privacidad\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.tellfy.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.tellfy.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.tellfy.com\\\/en\\\/#organization\",\"name\":\"Tellfy\",\"url\":\"https:\\\/\\\/www.tellfy.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.tellfy.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.tellfy.com\\\/wp-content\\\/uploads\\\/logo-tellfy.png\",\"contentUrl\":\"https:\\\/\\\/www.tellfy.com\\\/wp-content\\\/uploads\\\/logo-tellfy.png\",\"width\":200,\"height\":75,\"caption\":\"Tellfy\"},\"image\":{\"@id\":\"https:\\\/\\\/www.tellfy.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"http:\\\/\\\/fb.me\\\/tellfy\",\"https:\\\/\\\/x.com\\\/tellfy_es\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Problem resolution &#8211; Tellfy","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.tellfy.com\/en\/help\/problem-resolution\/","og_locale":"en_US","og_type":"article","og_title":"Problem resolution","og_description":"Notification Issues If you do not receive notifications from Tellfy, it is probably because your device has some power option that is blocking them. First of all make sure of the following points: The Community or groups are not silenced in the application. Your device is not muted or with Do Not Disturb mode enabled. ... Read more","og_url":"https:\/\/www.tellfy.com\/en\/help\/problem-resolution\/","og_site_name":"Tellfy","article_publisher":"http:\/\/fb.me\/tellfy","article_modified_time":"2019-08-20T23:56:59+00:00","twitter_card":"summary_large_image","twitter_site":"@tellfy_es","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.tellfy.com\/en\/help\/problem-resolution\/","url":"https:\/\/www.tellfy.com\/en\/help\/problem-resolution\/","name":"Problem resolution &#8211; Tellfy","isPartOf":{"@id":"https:\/\/www.tellfy.com\/en\/#website"},"datePublished":"2019-08-20T23:47:20+00:00","dateModified":"2019-08-20T23:56:59+00:00","breadcrumb":{"@id":"https:\/\/www.tellfy.com\/en\/help\/problem-resolution\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.tellfy.com\/en\/help\/problem-resolution\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.tellfy.com\/en\/help\/problem-resolution\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Tellfy","item":"https:\/\/www.tellfy.com\/en\/"},{"@type":"ListItem","position":2,"name":"Help","item":"https:\/\/www.tellfy.com\/en\/help\/"},{"@type":"ListItem","position":3,"name":"Problem resolution"}]},{"@type":"WebSite","@id":"https:\/\/www.tellfy.com\/en\/#website","url":"https:\/\/www.tellfy.com\/en\/","name":"Tellfy - Plataforma de comunicaci\u00f3n para comunidades y colectivos","description":"Comunicaci\u00f3n instant\u00e1nea en grupos y colectivos con total privacidad","publisher":{"@id":"https:\/\/www.tellfy.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.tellfy.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.tellfy.com\/en\/#organization","name":"Tellfy","url":"https:\/\/www.tellfy.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.tellfy.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.tellfy.com\/wp-content\/uploads\/logo-tellfy.png","contentUrl":"https:\/\/www.tellfy.com\/wp-content\/uploads\/logo-tellfy.png","width":200,"height":75,"caption":"Tellfy"},"image":{"@id":"https:\/\/www.tellfy.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["http:\/\/fb.me\/tellfy","https:\/\/x.com\/tellfy_es"]}]}},"_links":{"self":[{"href":"https:\/\/www.tellfy.com\/en\/wp-json\/wp\/v2\/help_post_type\/2572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tellfy.com\/en\/wp-json\/wp\/v2\/help_post_type"}],"about":[{"href":"https:\/\/www.tellfy.com\/en\/wp-json\/wp\/v2\/types\/help_post_type"}],"version-history":[{"count":0,"href":"https:\/\/www.tellfy.com\/en\/wp-json\/wp\/v2\/help_post_type\/2572\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.tellfy.com\/en\/wp-json\/wp\/v2\/media?parent=2572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}